Frequently Asked Questions
What if i have no one technical on my staff?
That is not a problem with iPILOT! We have simplified onboarding & tenant provisioning into a process and single workflow that can be managed by anyone!
How long does it usually take to get ipilot up and running?
iPILOT’s time to market takes minutes to set up and less than a week to get your team up and running whereas most companies it takes months and months to get everyone up and running.
What if i already have my own carrier?
iPILOT is an on-demand provisioning tool for Microsoft Teams, because of that you can bring your own carrier over with you making it easy to have visibility and control in the Microsoft Teams Ecosystem.
Can operator connect, direct routing and calling plans all co-exist?
Absolutely! iPILOT is here to make our customers lives easier by having everything in one place and creating a space where all the above can co-exist and be ran all together!
does ipilot have disaster plans?
iPILOT absolutely has disaster plans and PBX assessment planning but with our backup we have not had an outrage in over 13+ years!
Does iPILOT have reporting CAPABILITIES?
iPILOT has many reporting features including Quality of service reports, Call log reporting, Call Data Records, Call Quality Dashboards, and Error status reporting!
What if i am needed global coverage?
With iPILOT growth is happening everyday all over the world, as of currently we offer iPILOT in the following places; United States, Canada, Sweden, Denmark, Portugal, Spain, France, Belgium, Germany, Switzerland, Austria, Italy, Ireland, Netherlands, United Kingdom.
With many more to come!
What if my team is using zoom?
iPILOT has now updated and is capable with Zoom! With iPILOT’s new ZoomPhone solution iPILOT can offer support through (CPaaS) to support all your Zoom needs. This includes reporting, support, management, deployment, and even migration! Ask NTSCOM today how you can get started.
How do I get started with iPILOT and Zoom?
You can get started by following these easy steps with our Get Started Document.
What if I am not sure if I have the right licensing?
NTSCOM will take you and your company through the entire process and make sure you have all the proper Microsoft licensing to get started and be able to use iPILOT flawlessly!
What if i also need new equipment as i am setting up with ipilot?
That’s the beauty of iPILOT, everything is in one place. You have the capability to order your endpoint requirements right from your portal. There are many devices ranging from handsets, headsets and all the way to webcams.
I have bulk phone numbers needing assignment, is this a problem?
Bulk phone numbering is as easy and 1,2,3, with iPILOT. This is as easy as assigning one phone number. Ask us about this simple process today!
Do I have to have equipment to use iPILOT?
iPILOT is a completely cloud-based solution with zero equipment required. NO other items are necessary to get started today!
what if i have multiple operators?
With using Microsoft Admin center, you can manage your numbers with iPILOT and use many operators within your system.
What if we have our own SIPS that we want to bring with us?
Using iPILOT’s new operator connect accelerator you can bring your own SIP trunks to easily deploy your Microsoft Teams Operator Connect with any approved carriers, operators, and SI.
What does iPILOT have for other integrations and features?
iPILOT offers many different features as we are continuously adding more by the day but SMS for Microsoft Teams and Compliance Call recording are some just to name a few.
My company is global, using many different time zones, will we be able to have different customer service AVAILABLE for employees out of the us?
iPILOT offers 24/7 support, no matter the time zone or day we will be able to get to you or your company to assist with your needs as quickly as possible.
Does ipilot offer a white label instance?
Absolutely, white label is available for any approved carrier on Microsoft Teams’ Operator Connect.
What is included in the Unified Voice Plan?
With iPILOT’s Unified Voice plan it includes 1000 Domestic minutes per user pooled in North America, Inbound free outbound minutes billed (see international plans), In-country Rates & Surcharges Unlimited TEAMS to TEAMS calls I the EU, 1 phone number & Dynamic 911, Microsoft Teams Direct Routing and Microsoft Operator Connect, Capacity Scaling, Provisioning, and MACD Support, 24/7 Support & Training via Phone, Email, Web Chat, and Teams and much more!
How can iPILOT help me increase revenue for my company?
With automated Powershell it makes it simple to deploy, manage and support your partners.
By cutting your time down this makes for easy adjustments and decreased complexity lowering your companies man hours and improving productivity.
Does iPILOT provide PBX management features like on-premises solutions that are out there today?
Yes iPILOT offers many PBX management features like call forwarding, international toggles, SMS, E911, and Dynamic 911, CNAM, Call forking, 4 digits dialing between legacy PBX and/or contact center agents just to name a few.
In iPILOT can i manage phone numbers and users in one place?
You can manage all your numbers and users directly inside of the Microsoft Teams Admins Center. This includes self-service management of phone numbers and users, DID inventory management, and assignment.
What is iPILOT Ascent?
iPILOT ASCENT is an automation platform that allows Microsoft OC Carriers to offer self provisioning Operator Connect voice services. It provides quick web access for customers to self-provision their Microsoft Teams OC voice services with any approved Carrier on Microsoft’s Operator Connect. Any customer of any size can procure and enable OC voice services within their Microsoft tenant in minutes, without any sales pitches, engineer set-up time, or carrier communication.
Is Call Recording included in iPILOT?
Partnering with Dubber we are able to offer unlimited recordings with a 30-day storage expiry, industry-leading security and privacy, no recording length caps, the ability to pause and resume recordings, the ability to download and delete recordings, and search and discover feature.
Ask us about all of our features with Dubber!
What are some of the features that Dubber and NTSCOM have that can enhance our company?
With this partnership we are able to help you and your company make sure mandates are met, improve customer and employee intelligence, enable a remote workforce, reduce revenue leakage, expedite dispute resolution, and turbocharge productivity without the requirement for hardware or capital expenditure.